PRIVACY POLICY

Last Updated: December 19, 2025

1. Introduction Welcome to Rial Enterprises LLC, independently owning and operating as Shack Shine - Orlando North East ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.shackshine.com/ or https://rialenterprises.org/ or use our services (Window Cleaning, Gutter Cleaning, Power Washing, etc.).

2. Information We Collect We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data: Personally identifiable information, such as your name, property address, email address, and telephone number, that you voluntarily give to us when you request an estimate or schedule a service.

Mobile Device Data: We collect your phone number when you provide it for the purpose of receiving SMS notifications regarding estimates, scheduling, or service updates.

Financial Data: Data related to your payment method (e.g., valid credit card number, expiration date) that we may collect when you pay for our services.

3. How We Use Your Information We use the information we collect to:

Schedule and perform exterior house cleaning services.

Process payments and send invoices.

Send SMS/Text messages: To provide you with appointment reminders, "on the way" notifications, and estimates (only with your explicit consent).

Respond to customer service requests.

4. Disclosure of Your Information We may share information we have collected about you in certain situations:

Franchisor: As a franchise partner, we may share general customer data with the Shack Shine corporate entity for administrative purposes. However, this excludes mobile opt-in data (see Section 5).

Third-Party Service Providers: We may share your information with third parties that perform services for us (e.g., CRM software, payment processors).

Legal Requirements: If required by law to respond to legal process.

5. STRICT PROHIBITION ON SHARING MOBILE DATA FOR MARKETING No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, including the franchisor, for their own marketing purposes.

6. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

7. SMS/Text Messaging Privacy By providing your phone number to Rial Enterprises LLC dba Shack Shine, you consent to receive text messages from us.

Frequency: Message frequency varies based on your service schedule (e.g., appointment reminders).

Cost: Message and data rates may apply.

Opt-Out: You may reply STOP at any time to opt out of further messaging.

Help: You may reply HELP for more information.

8. Contact Us If you have questions or comments about this Privacy Policy, please contact us at:

Rial Enterprises LLC (dba Shack Shine - Orlando North East)

Email: [email protected]

Phone: +1 407-743-8016